Terms of service

Terms of Service

Effective Date: September 2, 2026
Last Updated: September 2, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "Customer") and Northaven ("Northaven," "we," "us," or "our"), operated by RONDINELLI PATRIX SILVA TOLEDO, 11 Fernando Maurício Street, Lisbon, Lisbon 1950-447, Portugal, governing your access to and use of our website, our online store, and all related content, features, and services (collectively, the "Services").

By accessing our website, browsing our catalog, creating an account, or placing an order, you agree to be bound by these Terms and by all policies incorporated by reference, including our Privacy Policy, Shipping Policy, and Refund Policy. If you do not agree to these Terms, you must not use the Services.

PLEASE READ SECTION 22 CAREFULLY. IT CONTAINS A BINDING ARBITRATION PROVISION AND A CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS.

2. Eligibility

You must be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction, and capable of forming a binding contract to place an order. By placing an order you represent and warrant that you meet these requirements, that all information you provide is accurate and complete, and that you are purchasing for personal, non-commercial use unless we have agreed otherwise in writing.

We do not knowingly permit minors to transact on our Services. If we determine that an order was placed by a minor, we may cancel it and refund the payment.

3. Accounts

You may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your credentials and for all activity occurring under your account. You agree to notify us immediately at support@northavenwatches.com of any unauthorized use. We are not liable for losses arising from your failure to safeguard your credentials.

We reserve the right to refuse service, suspend, or terminate any account at our discretion, including where we suspect fraudulent activity, resale intent, abuse of our policies, or breach of these Terms.

4. Products, Descriptions, and Availability

We make reasonable efforts to display our products, including colors, finishes, dimensions, and materials, as accurately as possible. However, we do not warrant that product descriptions, photographs, or other content are entirely accurate, complete, reliable, current, or error-free. Actual appearance may vary depending on your device's display settings, lighting, and photography conditions.

All products are subject to availability. We reserve the right, at any time and without prior notice, to:

Modify, discontinue, or limit the availability of any product;
Limit the quantity of any product available per customer, per household, or per order;
Refuse or cancel any order, including orders that appear to be placed by dealers, resellers, or distributors.

5. Pricing and Errors

All prices are stated in United States Dollars (USD) unless otherwise indicated and are exclusive of shipping charges, import duties, and applicable taxes, which are calculated separately.

Prices are subject to change without notice. Despite our best efforts, a small number of items may be mispriced or may contain typographical errors or inaccuracies in description or availability. We reserve the right to correct any error, inaccuracy, or omission, and to change or update information or cancel orders, at any time and without prior notice, including after an order has been submitted. If a product's correct price is higher than the price displayed, we will, at our discretion, either contact you for instructions before shipping or cancel the order and notify you. If an order is cancelled for pricing reasons after payment has been taken, we will issue a full refund.

6. Orders and Order Acceptance

Your submission of an order constitutes an offer to purchase. Our acknowledgment of your order by email is a confirmation of receipt only and does not constitute acceptance. A contract of sale is formed only when we dispatch the products and send you a shipping confirmation.

We reserve the right to decline or cancel any order in whole or in part for any lawful reason, including:

Product unavailability or supply interruption;
Errors in pricing or product information;
Suspected fraudulent, unauthorized, or high-risk transactions;
Failure of payment authorization or billing verification;
Inability to ship to the address provided;
Restrictions imposed by export, import, or sanctions laws.

If we cancel an order after payment has been processed, we will refund the full amount to the original payment method.

7. Payment

We accept the payment methods displayed at checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment instrument and that the information you supply is true and complete.

Payment is processed at the time you place your order. All payments are handled by third-party PCI-DSS compliant payment processors; we do not store full payment card details. You authorize us and our processors to charge the total order amount, including shipping and applicable taxes, to your selected payment method.

If your payment is declined, reversed, or subject to a chargeback, we reserve the right to cancel the order, suspend your account, and pursue recovery of amounts owed, including costs of collection where permitted by law.

8. Shipping and Delivery

Processing and delivery. Orders are typically processed within one to three (1–3) business days of payment confirmation. Estimated delivery time is 8 to 30 business days from the date of order confirmation, depending on destination, carrier performance, and customs clearance.

Delivery estimates are estimates only. They are not guaranteed delivery dates. Delays may result from customs inspection, carrier backlogs, incorrect or incomplete addresses, adverse weather, public holidays, labor disruptions, or other events outside our reasonable control. We are not liable for delays caused by such events, but we will make reasonable efforts to keep you informed and to assist in locating delayed shipments.

Address accuracy. You are responsible for providing a complete and accurate shipping address. We are not responsible for packages misdelivered, returned, or lost because of an incorrect, incomplete, or undeliverable address supplied by you. Reshipment following a failed delivery caused by address error may incur additional charges.

Risk of loss. Title and risk of loss for products pass to you upon delivery of the products to the carrier, except where applicable consumer protection law provides otherwise, in which case risk passes upon delivery to you.

Unclaimed and refused packages. If a package is refused, or is returned to sender because it went unclaimed, we may deduct outbound and return shipping costs from any refund issued.

9. Import Duties, Taxes, and Customs

Products are shipped internationally. You are the importer of record and are solely responsible for any customs duties, import taxes, tariffs, brokerage fees, handling fees, or other charges levied by the destination country, unless our checkout expressly states that duties are prepaid.

Such charges are determined by the customs authority of the destination country and are not included in our product prices or shipping charges. Customs policies vary widely; we recommend contacting your local customs office for information before ordering. We have no control over these charges and cannot predict their amount. Refusal to pay applicable duties resulting in a returned or destroyed shipment does not entitle you to a full refund; shipping and handling costs incurred will be deducted.

Applicable sales, use, or similar taxes will be collected at checkout where we are required to do so under United States federal, state, or local law.

10. Authenticity and Product Warranty

We warrant that all products sold are as described on the applicable product page at the time of purchase and are free from material defects in materials and workmanship under normal use for a period of twelve (12) months from the date of delivery, unless a different warranty period is expressly stated on the product page.

This limited warranty does not cover:

Normal wear and tear, including scratches, scuffs, fading, or strap deterioration;
Damage caused by misuse, abuse, accident, neglect, unauthorized modification, or unauthorized repair;
Water damage where the product's stated water resistance rating was exceeded, or where the crown or pushers were not properly secured;
Battery replacement, routine servicing, adjustment, or regulation;
Damage caused by exposure to chemicals, extreme temperatures, magnetic fields, or impacts;
Products purchased from unauthorized resellers.

Water resistance. Water resistance ratings are established under laboratory conditions at the time of manufacture and are not permanent. Gaskets and seals degrade over time. Water resistance ratings are not a guarantee that a product is suitable for swimming, diving, or showering unless expressly stated on the product page.

To make a warranty claim, contact support@northavenwatches.com with your order number and a description and photographs of the issue. Our sole obligation under this warranty, at our election, is to repair the product, replace it with an equivalent product, or refund the purchase price.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY PROVIDED AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. Some states do not permit limitations on the duration of implied warranties, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

11. Returns, Cancellations, and Refunds

Returns and refunds are governed by our Refund Policy, which is incorporated into these Terms by reference and available on our website. In summary, and subject to the full terms of that policy:

Return requests must be submitted within the window stated in the Refund Policy, beginning on the date of delivery;
Products must be returned unworn, unused, undamaged, with all original packaging, tags, protective films, manuals, and accessories intact;
Return authorization must be obtained from support@northavenwatches.com before returning any item;
Refunds are issued to the original payment method after the returned product has been received and inspected;
Products damaged by the customer, altered, engraved, resized, or serviced by a third party are not eligible for return.

Order changes and cancellations. Requests to modify or cancel an order must be sent to support@northavenwatches.com as soon as possible. We will accommodate such requests where the order has not yet entered fulfillment, but we cannot guarantee that a request will be actionable once processing has begun.

12. Promotions, Discounts, and Gift Cards

Promotional codes, discounts, and offers are subject to the specific terms stated at the time of the promotion, are valid only for the period indicated, may not be combined unless expressly permitted, have no cash value, and may be modified or withdrawn at any time. We reserve the right to void promotional codes obtained through unauthorized channels, distributed in breach of their terms, or used in a manner we reasonably consider abusive.

Gift cards, where offered, are not redeemable for cash except where required by applicable state law, and are subject to their own terms.

13. Intellectual Property

All content on the Services, including text, graphics, logos, product photographs, designs, icons, software, and their arrangement (the "Content"), is owned by or licensed to Northaven and is protected by copyright, trademark, trade dress, and other intellectual property laws.

You are granted a limited, revocable, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes. You may not reproduce, distribute, modify, publicly display, create derivative works from, sell, scrape, data-mine, or otherwise exploit any Content without our prior written consent.

The Northaven name, logo, and all related marks are trademarks of Northaven. Nothing in these Terms grants you any right to use them. Third-party trademarks appearing on the Services are the property of their respective owners.

14. User Content

By submitting reviews, photographs, comments, or other materials ("User Content"), you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display that User Content in any media, including for marketing purposes, without compensation to you.

You represent and warrant that you own or control all rights in your User Content, that it is accurate, and that it does not violate these Terms, infringe any third-party right, or cause injury to any person. We may remove or refuse to publish User Content at our sole discretion and are under no obligation to monitor it.

15. Prohibited Uses

You agree not to use the Services:

For any unlawful purpose or to solicit others to perform unlawful acts;
To violate any international, federal, provincial, state, or local law, regulation, ordinance, or sanctions program;
To infringe upon or violate our intellectual property rights or those of others;
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate;
To submit false, misleading, or fraudulent information;
To upload or transmit viruses, malicious code, or any material designed to affect the functionality of the Services;
To collect or track the personal information of others;
To spam, phish, pharm, pretext, spider, crawl, or scrape;
For any obscene or immoral purpose;
To interfere with or circumvent the security features of the Services.

We reserve the right to terminate your use of the Services for violating any prohibited use.

16. Third-Party Links and Services

The Services may contain links to third-party websites, applications, or services that are not owned or controlled by us. We are not responsible for the content, privacy policies, accuracy, or practices of any third party. You access third-party services at your own risk, and any transaction you enter into with a third party is solely between you and that third party.

17. Disclaimer of Warranties

THE SERVICES AND ALL PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. EXCEPT FOR THE LIMITED WARRANTY EXPRESSLY SET FORTH IN SECTION 10, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NORTHAVEN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, timely, secure, or error-free; that defects will be corrected; that the Services or the servers that make them available are free of viruses or other harmful components; or that the results obtained from the use of the Services will be accurate or reliable.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NORTHAVEN, ITS OWNER, AFFILIATES, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR PERSONAL INJURY, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICES OR ANY PRODUCT, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR ANY PRODUCT SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO US FOR THE PRODUCT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. Nothing in these Terms excludes liability for fraud, willful misconduct, death or personal injury caused by negligence, or any liability that cannot be excluded under applicable law.

19. Indemnification

You agree to indemnify, defend, and hold harmless Northaven, its owner, employees, agents, contractors, licensors, and service providers from and against any claim, demand, loss, liability, damage, cost, or expense, including reasonable attorneys' fees, arising out of or related to your breach of these Terms, your violation of any law or the rights of a third party, or your User Content.

20. Force Majeure

We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, governmental action, embargoes, customs delays, carrier failures, labor disputes, power or telecommunications failures, cyberattacks, or supply chain disruption.

21. Termination

These Terms remain in effect while you use the Services. We may suspend or terminate your access at any time, without notice, for any reason, including breach of these Terms. Provisions that by their nature should survive termination, including Sections 13, 14, 17, 18, 19, 22, and 23, shall survive.

22. Dispute Resolution, Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

22.1 Informal resolution. Before initiating any formal proceeding, you agree to first contact us at support@northavenwatches.com with a written description of the dispute and the relief sought. We will attempt in good faith to resolve the matter within sixty (60) days.

22.2 Binding arbitration. If the dispute is not resolved informally, you and Northaven agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any product shall be resolved by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court. The arbitration shall be conducted in the English language. For claims under ten thousand United States Dollars (USD 10,000), the arbitration may be conducted by written submission or telephone at your election. The arbitrator's award may be entered in any court of competent jurisdiction.

22.3 Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property rights.

22.4 Class action waiver. YOU AND NORTHAVEN AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative proceeding.

22.5 Right to opt out. You may opt out of this arbitration agreement by sending written notice to support@northavenwatches.com with the subject line "Arbitration Opt-Out" within thirty (30) days of your first purchase, stating your name, order number, and intent to opt out. Opting out will not affect any other provision of these Terms.

22.6 Severability of this section. If the class action waiver in Section 22.4 is found unenforceable as to a particular claim or request for relief, that claim or request shall be severed and brought in a court of competent jurisdiction, while all other claims remain in arbitration.

23. Governing Law and Venue

These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of Portugal, without regard to its conflict of law provisions, except that the Federal Arbitration Act shall govern the interpretation and enforcement of Section 22.

Nothing in this section deprives you of the protection of mandatory consumer protection provisions of the law of the United States state in which you reside. Subject to Section 22, any proceeding not subject to arbitration shall be brought exclusively in the courts of Lisbon, Portugal, or, where mandatory consumer protection law so requires, in the courts of your state of residence.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

24. Export Controls and Sanctions

You represent that you are not located in, under the control of, or a national or resident of any country subject to United States or European Union embargo, and that you are not listed on any restricted party list maintained by the United States, the European Union, or the United Nations. We reserve the right to cancel any order that would violate applicable export control or sanctions law.

25. Electronic Communications and Consent

By using the Services, you consent to receive communications from us electronically, including by email and through notices posted on the Services. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing, consistent with the Electronic Signatures in Global and National Commerce Act (E-SIGN).

26. Privacy

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and disclose personal information and is incorporated into these Terms by reference.

27. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed without affecting the validity and enforceability of the remaining provisions.

28. Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver shall be effective unless made in writing.

29. Assignment

You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

30. Entire Agreement

These Terms, together with the Privacy Policy, Refund Policy, Shipping Policy, and any other policies or operating rules posted on the Services, constitute the entire agreement between you and Northaven and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written. Any ambiguity shall not be construed against the drafting party.

31. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms at our sole discretion by posting the revised version on our website and updating the "Last Updated" date. It is your responsibility to review these Terms periodically. Your continued use of the Services following the posting of changes constitutes acceptance of those changes. Changes will not apply retroactively to orders already accepted.

32. Contact Information

Northaven
Operated by RONDINELLI PATRIX SILVA TOLEDO
11 Fernando Maurício Street
Lisbon, Lisbon 1950-447, Portugal
Email: support@northavenwatches.com

We aim to respond to all inquiries within two (2) business days.