Refund policy

Thank you for shopping at Delurq.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 14 days from the date you received your item to request a return.

To be eligible for a return, your item must be:

Certain types of items cannot be returned, including:

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

Shipping costs are non-refundable
If the return is not due to our error, return shipping costs are the responsibility of the customer

We only replace items if they are defective or damaged.

If you need to exchange an item, please contact us at:
📧 service@delurq.com

To return your product, please contact us first to receive the return address and instructions.

Customers are responsible for paying return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

If you haven’t received your refund yet:

If you still have not received your refund, please contact us at:
📧 service@delurq.com

If you have any questions about our Return and Refund Policy, please contact us:

Thank you for shopping with Delurq.