Shipping Policy

Effective Date: September 2, 2026
Last Updated: September 2, 2026

1. Overview

This Shipping Policy explains how Northaven ("Northaven," "we," "us," or "our") processes, ships, and delivers orders placed through our online store. It forms part of our Terms of Service and should be read together with our Refund Policy and Privacy Policy.

Northaven is operated by RONDINELLI PATRIX SILVA TOLEDO, 11 Fernando Maurício Street, Lisbon, Lisbon 1950-447, Portugal. Questions about shipping may be directed to support@northavenwatches.com.

2. Shipping Destinations

We currently ship to addresses within the United States, including all fifty states, the District of Columbia, and, where carrier service permits, United States territories.

We are unable to deliver to:

• Freight forwarding services or parcel-consolidation addresses;
• Certain remote or restricted locations where our carriers do not provide service;
• Any destination prohibited under applicable export control or sanctions law.

If you place an order to an address we cannot service, we will contact you to arrange an alternative or cancel the order and issue a full refund.

PO Boxes and APO/FPO addresses. Because our shipments are insured and require signature confirmation where applicable, delivery to PO Boxes and military addresses may not be available for all products. If your address cannot be serviced, we will notify you before dispatch.

3. Order Processing Time

Orders are processed Monday through Friday, excluding public holidays.

Processing time is 1 to 3 business days from the moment your payment is confirmed and your billing information passes verification. During this period we perform quality inspection, secure packaging, and preparation of export documentation.

Orders placed after 2:00 PM (WET/WEST, Lisbon time), on weekends, or on public holidays begin processing on the next business day. Processing may take longer during high-volume periods such as major sale events and the year-end holiday season, and we will note this on our website where applicable.

Payments flagged for additional fraud review may delay processing. We may contact you to verify your identity or billing details before dispatch.

4. Delivery Time

Estimated delivery time is 8 to 30 business days from the date of order confirmation, inclusive of processing.

Business days are Monday through Friday and exclude weekends and public holidays in Portugal and the United States. Because business days exclude weekends, a 30-business-day estimate corresponds to approximately six calendar weeks.

These are estimates, not guaranteed delivery dates. Delivery times vary based on:

• Destination address and its distance from the carrier's regional hub;
• Customs clearance duration and inspection at the port of entry;
• Carrier capacity, routing, and consolidation schedules;
• Seasonal volume, weather, public holidays, and labor conditions;
• Accuracy and completeness of the address you supplied.

Split shipments. Orders containing multiple items may be dispatched in separate parcels arriving on different dates, at no additional cost to you. You will receive tracking information for each parcel.

5. Shipping Methods and Costs

Shipping options and the applicable cost are displayed at checkout before you complete your order. Costs are calculated based on destination, weight, dimensions, declared value, and the service level selected.

Where we offer free or promotional shipping, the qualifying conditions (such as a minimum order value) are stated at the time of the offer. If a return reduces your order below the qualifying threshold, we reserve the right to deduct the original shipping cost from your refund.

All shipping charges are stated in United States Dollars (USD) and are non-refundable once an order has been dispatched, except where a product is defective, incorrect, or damaged in transit.

6. Order Tracking

Once your order is dispatched, we will send a shipping confirmation email to the address associated with your order, containing your tracking number and a link to the carrier's tracking portal.

Please allow 3 to 7 business days for tracking information to display its first scan event. During international transit, tracking may show no movement for several days while a parcel is in transport, awaiting customs clearance, or in transfer between carriers. This is normal and does not indicate a lost shipment.

If your tracking has shown no update for more than ten (10) consecutive business days, contact us at support@northavenwatches.com with your order number and we will open an investigation with the carrier.

If you have not received a shipping confirmation within five (5) business days of placing your order, check your spam or promotions folder before contacting us.

7. Import Duties, Taxes, and Customs

Our shipments are international. Unless our checkout expressly states that duties are prepaid, you are the importer of record and are solely responsible for all customs duties, import taxes, tariffs, brokerage fees, disbursement fees, and handling charges levied by United States customs authorities or by the carrier acting on their behalf.

Important points to understand before ordering:

• These charges are determined by U.S. Customs and Border Protection and are not included in the product price or the shipping charge shown at checkout.
• Duties are typically assessed against the declared value of the goods. Luxury timepieces frequently exceed the de minimis threshold for duty-free entry, so you should expect that duties and fees may apply.
• Charges are usually collected by the carrier at or before delivery. Delivery may be withheld until payment is made.
• We cannot predict, quote, or control the amount of these charges. We recommend contacting U.S. Customs and Border Protection or a customs broker for guidance before ordering.
• We do not undervalue shipments, mark orders as "gift," or falsify customs declarations under any circumstances. All shipments are declared at their true transaction value, as required by law.

Refused shipments. If you refuse to pay applicable duties and the parcel is returned to us or destroyed by customs, you will not be entitled to a full refund. Outbound shipping, return shipping, and any fees incurred will be deducted from any refund issued. If the parcel is destroyed or abandoned by the carrier, no refund is available.

Customs inspection. Customs authorities may open, inspect, hold, or delay any shipment at their discretion. We are not liable for such delays or for any damage to packaging caused during official inspection.

8. Address Accuracy

You are responsible for providing a complete, accurate, and deliverable shipping address, including apartment or unit number, correct ZIP code, and a valid telephone number for carrier contact.

• Requests to change a shipping address must be sent to support@northavenwatches.com before the order is dispatched. Once a parcel has left our facility, the address cannot be changed.
• We are not responsible for orders delivered to, or lost as a result of, an incorrect or incomplete address supplied by you.
• If a parcel is returned to us because the address was undeliverable, we will contact you. Reshipment will require payment of a new shipping charge. If you prefer a refund instead, the original shipping cost and any customs fees incurred will be deducted.

9. Delivery, Signature, and Risk of Loss

Because of the value of our products, shipments may require adult signature on delivery. If no one is available, the carrier will typically leave a notice and attempt redelivery or hold the parcel at a local facility.

• Parcels held at a carrier facility must be collected within the carrier's stated holding period, commonly five to ten business days. Uncollected parcels are returned to sender.
• Unclaimed parcels. If a parcel is returned to us as unclaimed, we may deduct outbound shipping, return shipping, and any incurred duties from your refund.
• Risk of loss and title pass to you upon delivery to the carrier, except where applicable consumer protection law provides otherwise, in which case risk passes upon delivery to you.

Delivery marked as complete but not received. If tracking shows delivery but you have not received the parcel, please first check with household members, neighbors, building management, and any secure location the carrier may have used. Then contact the carrier to file a report. If the matter is not resolved, contact us at support@northavenwatches.com within seven (7) calendar days of the recorded delivery date and we will assist with a carrier claim. Claims raised after this window may not be recoverable from the carrier.

Unattended delivery. If you or the carrier authorize delivery without signature, or if you provide delivery instructions permitting the parcel to be left unattended, we are not liable for loss or theft after the recorded delivery.

10. Lost, Delayed, or Damaged Shipments

Lost shipments. A parcel is generally considered lost when tracking has shown no movement for a prolonged period and the carrier confirms it cannot be located. Carriers typically require a minimum waiting period before accepting a loss claim. Once a parcel is formally declared lost, we will, at our discretion, send a replacement at no cost or issue a full refund.

Damaged shipments. Inspect your parcel on arrival. If the outer packaging shows visible damage, note this with the carrier at the point of delivery where possible. Contact us at support@northavenwatches.com within forty-eight (48) hours of delivery, providing:

• Your order number;
• Photographs of the outer packaging, including the shipping label;
• Photographs of the internal packaging;
• Photographs of the damaged product from multiple angles.

We will arrange a replacement, repair, or refund in accordance with our Refund Policy. Failure to report transit damage within the stated window may limit our ability to recover from the carrier and may affect the remedy available to you.

Incorrect items. If you receive a product that does not match your order, contact us within forty-eight (48) hours of delivery with your order number and photographs. We will arrange collection or return of the incorrect item at our expense and dispatch the correct product.

11. Order Changes and Cancellations

Requests to modify or cancel an order should be sent to support@northavenwatches.com as soon as possible after purchase. We will accommodate requests where the order has not yet entered fulfillment, but we cannot guarantee that a request will be actionable once processing has begun. Once an order has been dispatched, it cannot be cancelled and must be handled as a return under our Refund Policy.

12. Delays Beyond Our Control

We are not liable for delivery delays arising from causes beyond our reasonable control, including customs holds and inspections, carrier operational failures, natural disasters, severe weather, epidemics or pandemics, strikes and labor disputes, civil unrest, war, governmental action, embargoes, transport infrastructure disruption, or supply chain interruption. We will make reasonable efforts to keep you informed and to assist in locating affected shipments.

13. Your Right to Cancel for Late Shipment

Consistent with United States Federal Trade Commission requirements applicable to mail, internet, and telephone order merchandise, if we are unable to ship your order within the time period stated at the time of purchase, we will notify you of the delay, provide a revised shipping estimate, and offer you the choice to either consent to the delay or cancel your order for a full refund. If you do not respond to a delay notice within the period stated in that notice, we will cancel the order and refund you in full.

Refunds arising under this section are issued to the original payment method and processed promptly, typically within seven (7) business days of cancellation.

14. Packaging and Insurance

Products are dispatched in protective packaging appropriate to their value. Where offered, shipments are insured against loss or damage in transit up to the value stated at checkout. Insurance coverage does not extend to loss or theft occurring after a parcel has been recorded as delivered, nor to delivery instructions given by you that waive signature requirements.

15. Changes to This Policy

We may update this Shipping Policy at any time to reflect changes in our operations, carrier arrangements, or legal requirements. The revised version takes effect when posted, and the "Last Updated" date will be amended accordingly. Changes do not apply retroactively to orders already dispatched.

16. Contact Us

Northaven
Operated by RONDINELLI PATRIX SILVA TOLEDO
11 Fernando Maurício Street
Lisbon, Lisbon 1950-447, Portugal
Email: support@northavenwatches.com

We aim to respond to all shipping inquiries within two (2) business days.